Terms and Conditions

TERMS AND CONDITIONS AGREEMENT OF SALE

Please read carefully

These Terms and Conditions are the official terms of use for ModelCo Pty Limited and its website and mobile website (www.modelco.com), as well as ModelCo microsites and social media sites, such as Facebook, Instagram and Twitter.

The use of these sites are governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from ModelCo Pty Limited indicates your understanding and acceptance of these terms and conditions to which you agree to be bound by.

ModelCo Pty Limited reserves the right to make changes to these sites and these terms and conditions at any time without any prior notice. You should check this page regularly to take notice of any changes we may have made to the TERMS AND CONDITIONS AGREEMENT OF SALE.

ModelCo Pty Limited is the service provider; it is also referred to as “ModelCo”, “us” and “we”.

Customer is the person or organisation who purchases or seeks services from ModelCo; it is also referred to as “you”.

PLACING ORDERS

All orders placed are subject to confirmation and acceptance by ModelCo Pty Limited.

ModelCo Pty Limited may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to ModelCo, which must be received within seven days of the price increase notification.

If ModelCo Pty Limited discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund to the credit card with which you made your original purchase.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. ModelCo will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
Customers are responsible to have someone at the delivery address to sign for and accept the delivery. In the event that the customer is not at the delivery address when AusPost arriveAusPost will deliver your order to your local post office. It is important that customers retrieve these orders immediately, if your order is not retrieved and is returned back to ModelCo, the cost for re-delivery attempts will be passed onto the customer. If re-delivery attempts are unsuccessful more than once, ModelCo will not process a refund. 

To minimise errors and improve efficiency, orders should be placed using our online ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include emailing or calling our customer service department, or submitting order by fax. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.

Quantity in stock does not take into account the orders which are yet to be processed. It is possible that an order placed earlier will receive the stock allocation which was displayed at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our website.

INTERNATIONAL ORDERS (OUTSIDE AUSTRALIA)

  • Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country/or the country you're shipping to. ModelCo recommends that you contact your local customs office for further information.
  • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
  • Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
  • We will not refund any purchases that have not been accepted at customs. By accepting these terms you agree to the above.

CHANGING OR CANCELLING ORDERS

If you wish to change or cancel your order prior to dispatch please contact our Customer Service Team immediately on +612 8354 6700 or email info@modelco.com.au, Monday to Friday between 8.30am - 5.30pm AEST  with your order number, to discuss what options are available to you.

Please note, once you’ve placed your order, it joins a queue for immediate processing and dispatch from our warehouse therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns policy.

ModelCo does not allow or support resale or export of products purchased from this site. All affiliates and third party suppliers must be approved by ModelCo and can be done so by contacting info@modelco.com.au. You agree when purchasing from this site that you are doing so for internal use only, and not for resale or export.

PAYMENT

For online orders, accepted payments include credit cards (Visa/ Master card), AfterPay and PayPal. Australia and NZ customers can also pay via PayPal.
The title of the goods supplied does not pass to the customer from ModelCo until the full amount is paid to ModelCo Pty Limited. Upon request, we also accept payments via direct transfer.

AFTERPAY

Split your purchase into 4 instalments: You'll pay your first instalment at the time of purchase, and the remainder every fortnight

Pay nothing extra when you pay on time: With interest-free payments, the only fees are for late payments. We'll email your payment schedule and send notifications so there are no surprises.

Enjoy instant approval and shipment: You’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose. 

Terms & Conditions

WARRANTY CLAIM

All goods sold by ModelCo come with a warranty to be free from any defects or faults. This warranty is not transferable.

Goods under warranty cover will be replaced or repaired by the manufacturer.

Warranty only covers the item(s) sold by ModelCo.

All warranties are voided if returned product is found in any way to be mishandled, modified, tampered, abused, physically damaged.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to ModelCo. ModelCo is not responsible for any parcel missing in transit, on its return back to ModelCo.

Products sold by unauthorized dealers are non-returnable and are not covered by the manufacturer’s warranty. 

Authorised sellers include those listed on our Stockists page

Please see Shipping and Returns page for more detailed information.

DISCLAIMER

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.

TERMS AND CONDITIONS 

REDEEMING PROMOTIONAL CODES: Simply enter your discount code in the text box marked 'Have a Promo Code?” on the ‘My Bag’ page during the checkout process and click apply. When a discount code is accepted, it will be applied to your order and will show on the checkout page.

Please Note: Discount codes are case-sensitive and should be entered exactly as they appear.

Only one promo code will work during checkout and cannot be used in conjunction with any other offer.

Promo codes are not valid when purchasing sale items or to discount shipping costs.

Promotional codes cannot be applied after an order has been placed.

ModelCo reserve the right to cease or pause any promotion at any time without notice.

Please Note: All International orders are capped at 3 tanning products per customer. 

During our peak sales and promotional activity periods, some orders may take a little longer than expected to be pick, packed and shipped.  If you have any concerns over the shipping timeline contact our customer care team.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Likewise, customers are responsible for paying any additional customs or duties charges that may be incurred on their order.

 

CURRENT PROMOTIONS

In the unlikely event that there is a malfunction with the site promo codes, ModelCo will honour the intended promotion which is disclosed in creative assets.

SALE: The prices displayed online will already include the discount. All products available are while stocks last. This offer is only valid at modelco.com. Cannot be used in conjunction with any other offer. ModelCo reserve the right to cease any promotion at any time without notice.

MODELCO EMAIL SUBSCRIPTION: Welcome 15% Off promotional code is available online only. Offer available worldwide. Code is unique and strictly one-time use only per customer. Valid on first-time new accounts only. Enter code provided at checkout to receive 15% off your order. Code is valid for 30 days from the date of the email. Code is not redeemable for cash. Shipping not included. Cannot be used in conjunction with any other offer or promotional code. Not available in store. ModelCo reserve the right to cease any promotion at any time without notice.

MODELCO 15% OFF YOUR NEXT ORDER: Exclusive to modelco customers only. Offer available online only & cannot be redeemed for cash. Shipping is not included. Promotional code cannot be used in conjunction with any other offer. Can only be redeemed on full price products over $20 RRP. ModelCo reserve the right to cease any promotion at any time without notice. 

 UNiDAYS 20% OFF OFFER:  Exclusive to UNiDAYS members. Offer available online only & cannot be redeemed for cash. Shipping is not included. Promotional code cannot be used in conjunction with any other offer. Can only be redeemed on full price products. ModelCo reserve the right to cease any promotion at any time without notice.

STUDENT EDGE 30% OFF OFFER:  Exclusive to Student Edge members. Offer available online only & cannot be redeemed for cash. Shipping is not included. Promotional code cannot be used in conjunction with any other offer. Can only be redeemed on full price products. Excludes Sale. ModelCo reserve the right to cease any promotion at any time without notice.

BELLABOX: Exclusive to BellaBox online customers who receive special ModelCo Sitewide offer online via the BellaBox email.  Promotional code detailed within the Bellabox email is available for redemption within the shopping cart. One promotional code per customer.  Offer available online only & cannot be redeemed for cash. Not to be used in conjunction with any other offer. ModelCo reserve the right to cease any promotion at any time without notice.

MODELCO 'BIRTHDAY': 30% off all orders from modelco.com  for one week only during the week of your birthday. Offer available worldwide. Code is unique and strictly one-time use per customer.  Enter code provided at checkout to receive 30% off your order. Code is valid for 7 days from the date of the email. Cart value must be a minimum of $9.95 or over for the 30% off discount to apply. Not redeemable for cash. Shipping not included. Cannot be used in conjunction with any other offer or promotional code. ModelCo reserve the right to cease any promotion at any time without notice. 

MODELCO 'MISS YOU': 30% off your next order from modelco.com available worldwide. Code is unique and strictly one-time use only per customer.  Enter code provided at checkout to receive 30% off your order. Code is valid for 30 days from the date of the email. Cart value must be a minimum of $50 or over for the 30% off discount to apply. Not redeemable for cash. Shipping not included. Cannot be used in conjunction with any other offer or promotional code. ModelCo reserve the right to cease the promotion at any time without notice.

MODELCO 30% OFF SALE: 30% off your next order from modelco.com available exclusively to Australian & New Zealand customers. Code is unique and strictly one-time use only per customer. Discount does not apply to bundles - while the Sale is in operation, free shipping is not available. Enter code APRIL30 to receive 30% off your order. Not redeemable for cash. Shipping not included. Cannot be used in conjunction with any other offer or promotional code. ModelCo reserve the right to cease the promotion at any time without notice. Sale begins 23/4/21, and ends 29/4/21. 

MODELCO GIFT WITH PURCHASE: FACE BASE SKIN PRIMER & SPONGE: Spend $85 and receive 1x Face Base Skin Primer, x1 Makeup Blender Sponge & Free Shipping. This promotion cannot be claimed in conjunction with any other offer. This promotion is only available until stock lasts. Free gifts may be missing from the order pending stock availability. ModelCo reserves the right to cease any promotion at any time without notice. 

MODELCO GIFT WITH PURCHASE: LUMINOSITY ESSENTIALS KIT: Spend $85 and receive 1x Highlight & Glow Stick (Champagne), 1 x Shimmer Bronzer, 1 Shine Ultra Lip Gloss (Clear), 1 Large Makeup Bag & Free Shipping. This promotion cannot be claimed in conjunction with any other offer. This promotion is only available until stock lasts. Free gifts may be missing from the order pending stock availability. ModelCo reserves the right to cease any promotion at any time without notice. 

MODELCO GIFT WITH PURCHASE: FIBRELASH MASCARA: Spend $75 and receive 1x Fibrelash Mascara & Free Shipping. This promotion cannot be claimed in conjunction with any other offer. This promotion is only available until stock lasts. Free gifts may be missing from the order pending stock availability. ModelCo reserves the right to cease any promotion at any time without notice. 

CELESTE20 SALE (20% Off Sitewide): 20% off all orders from modelco.com from 29.7.21 until 2.7.21. Code is unique and strictly one-time use per customer. You will not be eligible for a partial refund or cancellation of your order on the basis of forgetting to use the code. Enter code provided at checkout to receive 20% off your order. Not redeemable for cash. Shipping not included and costs $10, free shipping available above $85 cart total. Cannot be used in conjunction with any other offer or promotional code. ModelCo reserve the right to cease any promotion at any time without notice.

MODELCO GIFT WITH PURCHASE: Tan WaterSpend $85 and receive 1x Tan Water & Free Shipping. This promotion cannot be claimed in conjunction with any other offer. This promotion is only available until stock lasts. Free gifts may be missing from the order pending stock availability. ModelCo reserves the right to cease any promotion at any time without notice. 

NYFW SALE (20% Off Sitewide): 20% off all orders from modelco.com from 13.9.21 until 15.9.21. Code is unique and strictly one-time use per customer. You will not be eligible for a partial refund or cancellation of your order on the basis of forgetting to use the code. Enter code: NYFW20 provided at checkout to receive 20% off your order. Bundles are not included in this promotion.Not redeemable for cash. Shipping not included and costs $10, free shipping available above $85 cart total. Cannot be used in conjunction with any other offer or promotional code. ModelCo reserve the right to cease any promotion at any time without notice.

CELESTE20 SALE (20% Off Sitewide): 20% off all orders from modelco.com from 23.9.21 - 28.09.21. Code is unique and strictly one-time use per customer. You will not be eligible for a partial refund or cancellation of your order on the basis of forgetting to use the code. Enter code provided at checkout to receive 20% off your order. Not redeemable for cash. Shipping not included. Cannot be used in conjunction with any other offer or promotional code. ModelCo reserve the right to cease any promotion at any time without notice.

WORLD VEGAN DAY SALE (30% Off Sitewide): 30% off all orders from modelco.com from 01.11.21 - 02.11.21. Code is unique and strictly one-time use per customer. You will not be eligible for a partial refund or cancellation of your order on the basis of forgetting to use the code. Enter code provided at checkout to receive 30% off your order. Not redeemable for cash. Shipping not included. Cannot be used in conjunction with any other offer or promotional code. ModelCo reserve the right to cease any promotion at any time without notice.

MODELCO GIFT WITH PURCHASE: GLOW KIT: Spend $85 and receive 1x Small Makeup Bag, 1x Shine Ultra Lip Gloss - Clear, 1x Glow Highlighter Stick - Champagne & Free Shipping. This promotion cannot be claimed in conjunction with any other offer. This promotion is only available until stock lasts. Free gifts may be missing from the order pending stock availability. ModelCo reserves the right to cease any promotion at any time without notice. 

ModelCo Black Friday Sale - 40% OFF SALE SITEWIDE + Spend $85 to receive Free Gift

This sale starts at 4:30pm 22/11/21 and ends 9:00am 30/11/21 (AEST). This offer is only available on modelco.com  Available to AU and International customers. 40% discount will be automatically deducted at checkout, no code necessary. Plus spend $85 to receive a free FIBRELASH Brush On False Lashes. This promotion is only available until stock lasts. Not redeemable for cash. Bundles and gift sets are not included in this promotion. Free Shipping not available. It cannot be used in conjunction with any other offer or promotional code (including any other gift with purchase offers). Not available in store. ModelCo reserve the right to cease any promotion at any time without notice. To redeem, user must click "I UNDERSTAND" and "ADD FREE GIFT TO ORDER" to accept the free gift to cart during checkout, they also must accept the terms of not receiving any other discounts with their purchase.

ModelCo Pty Limited ABN 70 627 076 171

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