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Terms & Conditions

TERMS AND CONDITIONS AGREEMENT OF SALE

Please read carefully

These Terms and Conditions are the official terms of use for ModelCo Pty Ltd and its website and mobile website (www.modelco.com), as well as ModelCo microsites and social media sites, such as Facebook, Instagram and Twitter.

The use of these sites are governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from ModelCo Pty Ltd indicates your understanding and acceptance of these terms and conditions to which you agree to be bound by.

ModelCo Pty Ltd reserves the right to make changes to these sites and these terms and conditions at any time without any prior notice. You should check this page regularly to take notice of any changes we may have made to the TERMS AND CONDITIONS AGREEMENT OF SALE.

ModelCo Pty Ltd is the service provider; it is also referred to as “ModelCo”, “us” and “we”.

Customer is the person or organisation who purchases or seeks services from ModelCo; it is also referred to as “you”.

PLACING ORDERS

All orders placed are subject to confirmation and acceptance by ModelCo Pty Ltd.

ModelCo Pty Ltd may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to ModelCo, which must be received within seven days of the price increase notification.

If ModelCo Pty Ltd discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund to the credit card with which you made your original purchase.

To minimise errors and improve efficiency, orders should be placed using our online ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include emailing or calling our customer service department, or submitting order by fax. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.

Quantity in stock does not take into account the orders which are yet to be processed. It is possible that an order placed earlier will receive the stock allocation which was displayed at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our website.

INTERNATIONAL ORDERS (OUTSIDE AUSTRALIA)

  • Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country/or the country you’re shipping to. ModelCo recommends that you contact your local customs office for further information.
  • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
  • Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
  • The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
  • We will not refund any purchases that have not been accepted at Customs. By accepting these terms you agree to the above.

CHANGING OR CANCELLING ORDERS

If you wish to change or cancel your order prior to dispatch please contact our Customer Services Team immediately on +612 8354 6700 or email info@modelco.com.au, Monday to Friday between 8.30am – 5.30pm AEST  with your order number, to discuss what options are available to you.

Please note, once you’ve placed your order, it joins a queue for immediate processing and despatch from our warehouse therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns policy.

ModelCo does not allow or support resale or export of products purchased from this site. All affiliates and third party suppliers must be approved by ModelCo and can be done so by contacting info@modelco.com.au. You agree when purchasing from this site that you are doing so for internal use only, and not for resale or export.

PAYMENT

For online orders, accepted payments include credit cards (Visa/ Master card) and PayPal. Australia and NZ customers can also pay via PayPal.
The title of the goods supplied does not pass to the customer from ModelCo until the full amount is paid to ModelCo Pty Ltd. Upon request, we also accept payments via direct transfer.

WARRANTY CLAIM

All goods sold by ModelCo come with a warranty to be free from any defects or faults. This warranty is not transferable.

Goods under warranty cover will be replaced or repaired by the manufacturer.

Warranty only covers the item(s) sold by ModelCo.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to ModelCo. ModelCo is not responsible for any parcel missing in transit, on its return back to ModelCo.

Please see Shipping and Returns page for more detailed information.

DISCLAIMER

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.

TERMS AND CONDITIONS  —  PROMOTIONS

REDEEMING PROMO CODES: Simply enter your discount code in the text box marked ‘Have a Promo Code?” on the ‘My Bag’ page during the checkout process and click apply. When a discount code is accepted, it will be applied to your order and will show on the checkout page.

Please Note: Discount codes are case-sensitive and should be entered exactly as they appear.

Only one promo code will work during checkout and cannot be used in conjunction with any other offer.

Promo codes are not valid when purchasing sale items or to discount shipping costs.

Promotional codes cannot be applied after an order has been placed.

ModelCo reserve the right to cease any promotion at any time without notice.

During our peak sales and promotional activity periods some orders may take a little longer than expected to be pick, packed and shipped.  If you have any concerns over the shipping timeline contact our customer care team.

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Likewise customers are responsible for paying any additional customs or duties charges that may be incurred on their order.

ModelCo Pty Ltd  ABN 69 149 534 181

 

9 PIECE NATURAL SKINCARE COLLECTION Spend $65 or more in the one transaction and receive a 9 piece natural skincare collection gift valued at AUD$180. Gift contains Crean Cleanser 150ml, Exfoliating Cream 120ml, Replenishing Rose Mist 120ml, Soothing Day & Night Moisturiser 50ml, Rosehip Luxury Facial Oil, Instant Miracle Booster, Hydro Glow Face Mask 12 pack x 2, Cleansing Wipes Sample. Cart size must contain $65 worth of full priced product to qualify and is not valid on sale products. Bonus gift will add to cart when promo code SKINCARE18 is used and the value of $65 or more is added. Free shipping added to cart once value exceeds $50. Offer available online only.  Cannot be redeemed for cash. Bonus Gift cannot be used in conjunction with any other offer this includes, but not limited to; 10% sign up offer, birthday offers and Abandon cart offers  Offer ends 11.59pm 30/11/2018 AEST. ModelCo reserve the right to cease any promotion at any time without notice.

VODKA CRUISER PROMOTION $25 Voucher must redeemed in one total order. If the value of the voucher is not redeemed within the one order, the remaining value will not be reissued.  Voucher code can be redeemed on all ModelCo products including sale and Karl Lagerfeld + ModelCo.  Redemption available online only. Cannot be redeemed for cash. Voucher code cannot be used in conjunction with any other offer or code. Valid as per the T&Cs of Vodka Cruiser. Free shipping added to cart once value exceeds $75. Offer available online only.  Offer ends 11.59pm 31/1/2020 AEST. ModelCo reserve the right to cease any promotion at any time without notice.

HAILEY BALDWIN BEAUTY MUST HAVES  Spend $75 or more in the one transaction and receive a Best Selling Beauty Gift Essentials Gift valued at AUD$220. Gift contains 2 x Super Lips Gloss in Baby and Biz, The Filter – Powder Contour Palette, On-the-Glow Highlighter in Spotlight, Glow Beauty Balm, Eyeline and Define and Hailey Baldwin Black Cosmetic Bag. Cart size must contain $75 worth of full priced product to qualify and is not valid on sale products. Bonus gift will add to cart when promo code HAILEYGLOW is used and the value of $75 or more is added. Free shipping added to cart once value exceeds $50. Offer available online only.  Cannot be redeemed for cash. Bonus Gift cannot be used in conjunction with any other offer this includes, but not limited to; 10% sign up offer, birthday offers and Abandon cart offers  Offer ends 11.59pm 27/11/2018 AEST. ModelCo reserve the right to cease any promotion at any time without notice.

SUNRISE PROMOTION Spend $50 or more in the one transaction and receive a ‘Tan Remover Exfoliating Soap’ valued at AUD$10. Gift will add to cart when promo code SUNRISE18 is used and the value of $50 or more is added. Free shipping added to cart once value exceeds $50 (Australia). Offer available online only.  Cannot be redeemed for cash. Bonus Gift cannot be used in conjunction with any other offer this includes, but not limited to; 10% sign up offer, birthday offers and Abandon cart offers  Offer ends 11.59pm 11/11/2018 AEST. ModelCo reserve the right to cease any promotion at any time without notice.

TAN PLAN GIFT Spend $25 or more in the one transaction which includes at least one tanning product and receive a ‘Blend Buffing Mitt’ valued at AUD$12. Tanning Mitt will add to cart when promo code TANPLAN is used and the value of $25 or more is added. Free shipping added to cart once value exceeds $50. Offer available online only.  Cannot be redeemed for cash. Bonus Gift cannot be used in conjunction with any other offer this includes, but not limited to; 10% sign up offer, birthday offers and Abandon cart offers  Offer ends 11.59pm 11/11/2018 AEST. ModelCo reserve the right to cease any promotion at any time without notice.

CULT CLASSICS BEAUTY GIFT Spend $65 or more in the one transaction and receive a ‘Cult Classics’ Beauty Gift valued at AUD$198. Gift contains Lash & Brow Growth Stimulator, Face Base, False Eyelashes with Glue – individual, Contour Sticks Brow & Eye Highlighter 2 in 1 pencil, Bronze 2 in 1 Duo, False Eyelashes with glue – Mesmer-eyes, Lash +Line, Lip Lacquer Baby, Lip Lacquer Billow. Cart size must contain $65 worth of full priced product to qualify and is not valid on sale products. Bonus gift will add to cart when promo code BEAUTY18 is used and the value of $65 or more is added. Free shipping added to cart once value exceeds $50. Offer available online only.  Cannot be redeemed for cash. Bonus Gift cannot be used in conjunction with any other offer this includes, but not limited to; 10% sign up offer, birthday offers and Abandon cart offers  Offer ends 11.59pm 11/11/2018 AEST. ModelCo reserve the right to cease any promotion at any time without notice.

STUDENT EDGE 20% OFF OFFER  Exclusive to Student edge customers. Offer available online only & cannot be redeemed for cash. Shipping is not included. Promotional code cannot be used in conjunction with any other offer.  Can only be redeemed on full priced products.  Not valid on Lashxtend Lengthening Mascara, More Brows, Fibre Lash Mascara and KARL LAGERFELD + MODELCO Limited Edition. ModelCo reserve the right to cease any promotion at any time without notice.

GLOSSY BOX Exclusive to GLOSSYBOX customers, this offer is valid from 12/02/2018 through to 11.59pm AEST 28/02/2019. Offer available online only & cannot be redeemed for cash. Shipping is not included.Can only be redeemed on full priced products.  Not valid on Lashxtend Lengthening Mascara, More Brows, Fibre Lash Mascara and KARL LAGERFELD + MODELCO Limited Edition.   Not to be used in conjunction with any other offer. The subtotal of your cart must equal or be greater than $50 for offer to apply. International currencies must also have a subtotal equal to or greater than 50 units for offer to apply. ModelCo reserve the right to cease any promotion at any time without notice.

BELLABOX Exclusive to BellaBox online customers who receive special ModelCo Site wide offer online via the BellaBox email.  Promotional code detailed within the Bellabox email is available for redemption within the shopping cart. One promotional code per customer.  Offer available online only & cannot be redeemed for cash. Not valid on KARL LAGERFELD + MODELCO Limited Edition. Shipping not included. Not to be used in conjunction with any other offer. ModelCo reserve the right to cease any promotion at any time without notice.

MODELCO EMAIL SUBSCRIPTION Welcome 10% Off promotional code is available online only. Offer available worldwide. Code is unique and strictly one time use only per customer. And valid on first-time new accounts only. Enter code provided at checkout to receive 10% off your order. Code is valid for 30 days from the date of the email.  Code is not valid on SALE or Karl Lagerfeld + ModelCo Limited Edition collection. Not redeemable for cash. Shipping not included.  Cannot be used in conjunction with any other offer or promotional code. Not available in store. ModelCo reserve the right to cease any promotion at any time without notice.

MODELCO ‘BIRTHDAY’ 30% off all orders from ModelCo.com  for one week only during the week of your birthday. Offer available worldwide. Code is unique and strictly one time use only per customer.  Enter code provided at checkout to receive 30% off your order. Code is valid for 7 days from the date of the email.  Cart value my be a minimum of $9.95 or over for the 30% off discount to apply.  Code is not valid on SALE or Karl Lagerfeld + ModelCo Limited Edition collection. Not redeemable for cash. Shipping not included.  Cannot be used in conjunction with any other offer or promotional code. Not available in store. ModelCo reserve the right to cease any promotion at any time without notice.

MODELCO ‘MISS YOU’ 30% off your next order from ModelCo.com  . Offer available worldwide. Code is unique and strictly one time use only per customer.  Enter code provided at checkout to receive 30% off your order. Code is valid for 30 days from the date of the email.  Cart value my be a minimum of $50 or over for the 30% off discount to apply.  Code is not valid on SALE or Karl Lagerfeld + ModelCo Limited Edition collection. Not redeemable for cash. Shipping not included.  Cannot be used in conjunction with any other offer or promotional code. Not available in store.  ModelCo reserve the right to cease the promotion at any time without notice.